Experience and Expertise
PHOENIX stands as a trusted partner in Mortgage Services, offering proven expertise in Origination Quality Control. Our QC professionals conduct comprehensive reviews that adhere to regulatory and agency guidelines while identifying areas of risk that can reduce buybacks, indemnifications, and repurchases. We deliver the scale to review hundreds of loans each month, with post-close audits typically completed within 30 days and reverifications resolved within 60–90 days. Production can be customized to meet each client’s specific needs, allowing you to focus more effectively on internal priorities. Flexible pricing options and direct access to senior QC leadership ensure transparency, accountability, and confidence throughout the process.
Quality Control Services
Pre-Funding
Full re-underwrite of each loan to ensure qualification and adherence to compliance regulations prior to loan closing. Includes appraisal validation, occupancy verification, borrower identification, and red flag reviews. Deficiencies are reported at the loan level to support accurate and compliant closings. Standard 24–48 hour turn time available, with flexibility for urgent requests.
Post-Close
Comprehensive audits of all loan types, covering TRID compliance, underwriting accuracy, closing and post-closing documentation, appraisal validation, occupancy, identification, and red flag reviews. Typical post-close audits are completed within 30 days of loan population delivery.
Early Payment Default (EPD)
Targeted reviews of all non-performing loans. EPD audits are completed on accelerated timelines and can be tailored to incorporate product or investor-specific requirements.
Denied/Withdrawn
Verification of compliance with Fair Lending requirements for denied and withdrawn loans, including timely and accurate delivery of all borrower notifications.
Reverifications
Employment, income, asset, credit, collateral, and tax transcript reverifications are performed as part of each loan audit to validate origination data integrity. Reverifications are tracked, followed up systematically, and typically resolved within 60–90 days.
Regulatory/GSE Exam Support
Client assistance for agency audits, including MORA and HUD, helping to resolve preliminary findings and support remediation of internal deficiencies identified during the process.
CLIENT CALIBRATION
Reporting
Comprehensive reporting delivers quality evaluations, defect ratings, and rebuttal communication. Monthly scorecards and trend analysis provide transparency into accuracy and timeliness, while reporting is structured to support client management needs and GSE/investor audit readiness.
Sampling
Supports random, stratified, statistical, and discretionary sampling approaches, applied in alignment with agency post-close QC requirements (Fannie Mae, Freddie Mac, FHA, and VA).
Questionaires
Questionnaires are tailored to each product type and client need, and are continuously updated to reflect agency guidelines and evolving regulatory standards, ensuring consistent, compliant loan-level reviews.
Origination QC Audit Process
Data
Delivery
- Audit population delivered by Client
Audit
Prep
- Sample selection approved by Client
- Audit built to Client specs
Loan
Review
- Perform underwriting audit
- Order and perform reverification
- Cite exceptions
- Quality control review
Rebuttal
Process
- Initial reports delivered to Client
- Rebuttals submitted by Client
- Exceptions finalized
Final
Reporting
- Final reports delivered to Client
Leadership Team
David Caudill
Operations Director, Origination QC
